To start, we analyse and document your IT infrastructure and your data backup needs, and we make recommendations for improving system performance. After agreeing on the principles and methods for IT maintenance work, we connect your equipment to our monitoring system.
Our backup solutions maintenance service ensures that backup copies are made continually and in accordance with planned procedures, and that in the event of system errors, sudden failures or malicious activity, all key data is saved and the organisation can continue operating its IT systems.
We check the status of your hardware and software, perform repairs covered by the manufacturer’s warranty, and install updates.
As part of the maintenance process, we verify that all necessary data has been archived, that errors have not occurred while copying data, that backups are made with the required frequency, and that data is suitably protected. We also periodically update the backup schedule.
During recovery testing, we “rehearse” data loss scenarios and verify that data really can be recovered under the previously defined IT business continuity plan
We provide periodic activity reports on your systems, including SLA fulfilment and analysis of service requests, added insights and recommendations for platform development, and assessment of potential risks.
Supported solutions include the Microsoft Data Protection Manager, Veeam Backup & Replication, and the Hewlett Packard Enterprise Data Protector.