To start, we analyse and document your Microsoft services infrastructure and recommend ways to improve system performance. After agreeing on the principles and methods for IT maintenance work, we connect your Microsoft services to our monitoring system.
We have superior expertise in the maintenance of Microsoft’s Active Directory, File Server, Exchange, Skype for Business, and Office 365 cloud computing solution.
In maintaining Microsoft services, we manage certificates, check event logs and install updates. We also handle user administration and, should a critical incident occur, restore lost data from backup copies. We always respond to requests and resolve incidents quickly to ensure that your Microsoft services function without interruption.
We also document all changes made in the systems and archive their configurations.
We provide periodic activity reports on your Microsoft services systems, including SLA fulfilment and analysis of service requests as well as added insights and recommendations and assessment of potential risks.