To start, we analyse and document your virtual desktop infrastructure (VDI) and make recommendations for improving system performance. After agreeing on the principles and methods for VDI maintenance, we connect your equipment to our monitoring system so we can monitor the VDI’s operation.
To ensure continuous operation of VDI infrastructure, we monitor the event log, analyse error messages, manage configuration settings, and install updates. We serve as an intermediary with manufacturers’ representatives to ensure the fulfilment of warranty obligations.
We provide periodic activity reports on your VDI infrastructure, including SLA fulfilment and analysis of service requests as well as added insights and recommendations and assessment of potential risks.
We maintain the VMware Horizon View virtual desktop solution.